Common Issues

Common Issues

The problems teams hit most often, and what actually fixes them.

Quickly Is Not Responding in Slack

Work through these in order:

1. Is it in the channel? Quickly only sees conversations it has been invited to. Run /invite @Quickly.
2. Was it actually mentioned? In a channel, Quickly responds to a mention, not to every message.
3. Is the Slack connection healthy? An Admin can check Settings > Integrations > Channels. A revoked token needs reconnecting.
4. Is it wider than one channel? If Quickly is silent everywhere rather than in one place, email support@askquickly.ai rather than working through the rest of this page.

If Quickly is responding elsewhere but not in one channel, the cause is almost always that it was never invited there.

It Responded but Did Nothing

The usual reason is that the action is waiting on you. In Conservative mode every write pauses on a confirmation card, and an unanswered card times out after five minutes. Open Action Logs and look at the policy decision on the call: Needs approval means it was waiting, and one of the Blocked labels means a policy refused it.

"Cannot find project" or "Cannot find space"

Three things to check, in this order:

1. The key is right, MOBILE rather than Mobile App.
2. Your own account can reach it. Open the project or space directly in the external tool.
3. The connection is current. Reconnect under Settings > Integrations > Connectors.

Quickly acts with your access, so anything you cannot reach yourself is invisible to it too.

An Action Failed

Open the task in Action Logs. The failed call carries the error the external service returned, which normally distinguishes the three common causes at a glance:

• Expired token — reconnect that integration
• Insufficient permissions — fix it in the external tool, not in Quickly
• Invalid field — a status transition the workflow does not allow, or an issue type the project does not have

Integration Errors covers each in detail.

Results Are Missing Rows

Searches return ten results by default. Ask for more explicitly, and remember that Quickly only sees records your own account can see, so a project you were removed from disappears from results without an error.

Quickly Used the Wrong Project

Naming the destination in the request always wins. If you want a standing default instead, an Admin can set it in the workspace instructions under Settings > General. See Channel Defaults and Instructions.

An Integration Is Not in the List

Integrations are not withheld by plan. A connector showing Request Access instead of Connect is one Quickly is still evaluating. See the full catalog in Connecting Integrations.

Still Stuck

Email support@askquickly.ai with your workspace name, what you asked for, and the task from Action Logs. The task is the fastest thing to diagnose from. See Contact Support.