Managing Integrations

Managing Integrations

Members connect their own tools, but Admins decide which tools exist in the workspace and what those tools are allowed to do. This guide covers the Admin side.

Where to Manage Them

Open Settings > Integrations. The three tabs separate three different jobs:

• Channels — messaging surfaces such as Slack. Connected once for the whole workspace, by an Admin.
• Connectors — the OAuth integrations each member authorizes individually.
• Custom — integrations your workspace defines against its own APIs. Admin only.

Limiting Which Tools Are Available

An integration usually ships more tools than a given team wants. Rather than accepting all of them, an Admin can enable a subset for the workspace, so the rest are never offered to the agent at all. This is the cleanest way to keep an integration narrow: if a tool is not enabled, no autonomy setting or phrasing can reach it.

Per-Integration Autonomy

Autonomy is set workspace-wide in Settings > General, but a single integration can override it. That lets you keep the workspace in Balanced mode while a sensitive system stays in Conservative, without slowing everything else down.

Within an integration you can also set per-tool policies and block specific tools for the Member role, which is how most teams give experienced staff room to move while new members keep a confirmation step. The full model is described in Autonomy Controls and Safety.

Connection Health

Each connector card shows its current state. Tokens expire on schedules set by the provider, so expired connections are routine rather than a fault. When one expires, the person who owns it clicks Reconnect and completes the OAuth flow again. An Admin cannot reconnect on someone else's behalf, because the token belongs to that individual's account.

Disconnecting

Disconnecting revokes Quickly's access to that service for that person. Nothing in the external tool is deleted, and other members keep their own connections. To move an integration to a different account, disconnect first, then connect again with the new one.

Plan Limits

Integrations are unlimited on every plan, and no connector is withheld by tier. What varies is your monthly credit allowance and your storage, both shown in Settings > Billing & Usage. Some connectors show Request Access rather than Connect while Quickly is still evaluating them, which is a provider-readiness state rather than a plan one.

Custom Integrations

If your team runs software that is not in the catalog, the Custom tab lets an Admin define an integration against its API, including its own credentials and tool definitions. Changes to custom integrations are recorded in an audit log of their own.

Auditing What Integrations Did

Every tool call from every integration lands in Action Logs, filterable by tool. When you are evaluating whether to keep an integration open or narrow it, that filter is the evidence: it shows what was actually called, how often, by whom, and whether it succeeded.